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Privacy Statement

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At Nova Dental Implant Centre, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. Nova Dental Implant Centre respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth). Please read our separate Privacy Policy below carefully.

You may change your details at any time by advising us in writing via email. All information Nova Dental Implant Centre receives from its customers is protected by our secure server. Nova Dental Implant Centre’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

Storage And Security Of Your Information

We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with Nova Dental Implant Centre customer support or queries.

We may use personal information collected from you for the purpose of providing you with direct marketing material and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by your registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or mail and your request will be actioned as soon as possible.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect Nova Dental Implant Centre’s copyright, trademarks and other legal rights.

We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).

We will use reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy.

Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

We use Google and/or other third-party service providers to serve ads on our behalf across the Internet and sometimes on this website. They may collect anonymous information about your visits to our website (not including your name, address, email address or telephone number), and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services in order to provide more relevant advertisements about goods and services of interest to you.

Disclosure Of Your Information

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, Nova Dental Implant Centre may use your Personal Data to protect the rights, property or safety of Nova Dental Implant Centre, its customers or third parties.

Finally, if there is a change of control in one of our businesses (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your Personal Data, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction. And finally we would only disclose your information in good faith and where required by any of the above circumstances.

Third Parties

Nova Dental Implant Centre does not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of Nova Dental Implant Centre, its customers or third parties or if required by law.

We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

Security

Nova Dental Implant Centre strives to ensure the security, integrity and privacy of personal information submitted to our website, and periodically updates its security measures in light of current technologies.

Links

This website contains links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Nova Dental Implant Centre is not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Email Communication

Nova Dental Implant Centre may also provide you with information and updates regarding our website and changes to the law from time to time. Nova Dental Implant Centre may also make you aware of their new and additional products and services from time to time. This service is free and you can unsubscribe at any time.

Change in privacy Policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

Terms & Conditions

These Terms and Conditions are published on behalf of a group of entities collectively known as the Nova Dental Implant Centres (NDIC). Your usage of any webpage or other source of information in which these Terms & Conditions appear or are referred to in, or any good or service you acquire from NDIC, is subject to these Terms and Conditions, in addition to any other or further binding terms agreed in respect of the foregoing matters, from time to time. You must review these Terms and Conditions before using any webpage or other sources of information in which these Terms & Conditions appear or are referred to in, and before seeking or acquiring any good or service, of any kind whatsoever, from NDIC.

Nova Dental Implant Centres are independently operated by AHPRA-registered dental practitioners. Clinical decisions at each practice are made solely by the treating clinician in the best interests of the individual patient. NDIC does not use the title “specialist” unless the relevant treating clinician holds an AHPRA-registered specialist qualification in the relevant field.

NDIC’s landing pages and advertisements are produced by a third-party marketing agency under a commercial agreement with NDIC. Nevertheless, NDIC places great emphasis on its obligations pursuant to law with respect to any advertising published on its behalf and will act promptly to correct any content that is not consistent with those obligations, upon becoming aware of it. If you have a concern about any NOVA advertising, please contact ads@novadentalimplantcentre.com.au. By accessing and/or otherwise using any webpage or other source of information in which these Terms & Conditions appear or are referred to in,- you acknowledge and agree that the information contained therein is general in nature and does not constitute medical or dental advice.

References to “New Teeth in 24 Hours,” “A New Smile in 24 Hours,” or similar expressions refer specifically to the intended delivery of provisional (temporary) teeth within 24 hours of implant surgery for clinically eligible patients only. However, these terms do not refer to a final restoration or final outcome — rather, final teeth are custom-fabricated and placed at a subsequent appointment following an adequate healing period determined by your treating clinician. Timeframes for any particular procedure or service may vary due to clinical, surgical, prosthetic, or technical factors and are not guaranteed. Although NDIC implements a number of internal practices to make any dental procedure as efficient and effective as possible, dental procedures are inherently complex and should not be sought on the basis of timeframe or any other single factor alone.

Suitability for any procedure, including suitability for a same-day provisional placement, can only be determined following a comprehensive in-person clinical assessment by a qualified AHPRA-registered treating clinician. Clinical outcomes, aesthetic results, recovery times, and complication rates vary between individuals and no specific outcome is guaranteed. Any outcomes depicted in NDIC’s advertising are illustrative only and do not represent typical, likely or guaranteed results, whether in a qualitative or temporal sense. Where digital smile design previews are provided, these are simulations only and do not constitute a guarantee of the final clinical outcome.

Patient images and videos used in NDIC’s advertising are used with written consent in a general illustrative context only. They do not depict or describe any specific patient’s clinical experience, treatment, or outcome and are not testimonials. NDIC does not use patient testimonials in any advertising or marketing material save to the extent permitted by law. Any images or videos published by or on behalf of NDIC are general in nature, for informational purposes only and do not guarantee any particular outcome or result, whether in a qualitative or temporal sense.

All dental and implant procedures carry inherent risks including but not limited to implant failure, infection, peri-implantitis, bone loss, nerve injury, post-operative discomfort, healing complications, and prosthetic complications. Your treating clinician will discuss all applicable risks, alternatives, and costs with you in detail prior to commencing any treatment. For a full list of treatment risks, visit our Treatment Risks page. Dental procedures are complex medical procedures, not cosmetic or personal services and should be approached with a corresponding level of consideration and care.

Initial consultations are provided for assessment and information purposes only and do not constitute a diagnosis, treatment recommendation, or commitment to proceed with any clinical pathway. Although some of NDIC’s patients seek further information after conferring with other practitioners, nothing in any advertisement or other publication published by or on behalf of NDIC should be understood as a claim that any other practitioner, clinic or practice has erred in judgment, is incorrect, has provided a defective or deficient service or that NDIC can necessarily provide a superior service . Eligible patients may receive a Dental Implant Smile Makeover Package (valued at $1,000, including a face-to-face consultation, CBCT scan, and personalised treatment plan) or a Veneer Smile Design Consultation Package (valued at $500, including a cosmetic consultation, OPG X-ray, digital smile design preview, and personalised treatment plan). Each package is provided at no charge to eligible patients, is non-transferable, not redeemable for cash, and eligibility is determined at NOVA’s sole discretion and may be withdrawn at any time. Attending a consultation or receiving either package creates no obligation to proceed with treatment.

References to payment plans or funding options in NDIC’s advertising, webpage or any other source of information published by or on behalf of NDIC are general information only and do not constitute financial advice or a guarantee of approval. Payment options and the terms on which those options may or may not be provided are subject to individual eligibility and the terms and conditions of the relevant third-party provider, NDIC accepts no responsibility for the outcome of any finance application. Superannuation can only be accessed for dental treatment under the ATO’s Compassionate Release of Superannuation program where strict medical and financial hardship criteria are met. NDIC does not approve, encourage, assist with or guarantee superannuation applications and any prospective patients are strongly encouraged to seek independent financial advice before applying.

All advertising content is general in nature, intended for adults only, and does not constitute medical or dental advice. Before commencing any dental or surgical treatment, you should consult a qualified AHPRA-registered dental practitioner. To the maximum extent permitted by law, neither NDIC nor any of its affiliates, related entities, directors, officers, employees, representatives or agents accept any liability for any loss and/or damage resulting from reliance on pre-consultation information or marketing material, or any loss, damage, or claim arising from matters relating to financing provided by third parties, superannuation applications, delays in approval, or individual clinical outcomes or any other breach of these Terms and/or Conditions. Nothing in these terms limits rights that cannot be excluded under the Australian Consumer Law.

By submitting details through any NDIC form, quiz, or booking system, you consent to being contacted by or on behalf of NDIC via phone, SMS, or email regarding your enquiry. Your information will be handled in accordance with NIDC’s Privacy Policy and will not be sold to third parties. A copy of our Privacy Policy is available at our Privacy Statement page.

These terms are reviewed regularly and updated, from time to time, including in accordance with NDIC’s obligations pursuant to law. In the event that you continue to use and/or access (as the case may be) any advertisement, webpage or other source of information published by or on behalf of NDIC, or continue to avail of or accept any goods and/or services, after being made aware of the existence of these Terms & Conditions, as amended from time to time, you will be taken to have, and you further represent and warrant to each entity comprising NDIC that you have, reviewed and accepted these Terms & Conditions.

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